Accueil > Formations Relation Client / Efficacité Commerciale

Un pôle de formation Relation client et efficacité commerciale dédié à l’excellence relationnelle des équipes : des réflexes commerciaux pour stimuler la fibre commerciale des équipes techniques et supports jusqu’à la gestion des clients difficiles quelque soit le contexte et le niveau d’insatisfaction avec des formations reconnues pour l’expertise et l’efficacité sur le terrain des outils et techniques proposés. La thématique Relation client couvre 38% des sessions animées à l’année.

Toutes nos formations sont adaptables et personnalisables au contexte de l’entreprise et au vécu quotidien des équipes.

 2 jours      Disponible en Flexi’Inter / Intra / Individuel

 2 jours      Disponible en Intra / Individuel

Catalogue mis à jour au 1er septembre 2024

Taux de satisfaction Sessions Relation client

Newsletter

Recevez gratuitement par mail nos conseils du coach, les prochaines dates de formations et bien plus encore... !

En cliquant sur "Je m'inscris", vous acceptez de recevoir chaque mois la newsletter de Capite Corpus. Vous pourrez facilement vous désinscrire à tout moment via les liens de désabonnement présents en bas de chacun de nos emails.

#iguru_button_675b0cd081289 .wgl_button_link { color: rgba(255,255,255,1); }#iguru_button_675b0cd081289 .wgl_button_link:hover { color: rgba(255,255,255,1); }#iguru_button_675b0cd081289 .wgl_button_link { border-color: transparent; background-color: rgba(70,169,226,1); }#iguru_button_675b0cd081289 .wgl_button_link:hover { border-color: transparent; background-color: rgba(70,169,226,1); }#iguru_infobox_675b0cd0aba1d .infobox_title { color: #edb648; }#iguru_infobox_675b0cd0aba1d .infobox_wrapper:hover .infobox_title { color: #edb648; }#iguru_infobox_675b0cd0aba1d .infobox_icon { color: #00bda6; }#iguru_infobox_675b0cd0aba1d .infobox_wrapper:hover .infobox_icon { color: #91cce5; }#iguru_infobox_675b0cd0aba1d .infobox_wrapper { border-color: #edb648; }#iguru_infobox_675b0cd0aba1d .infobox_wrapper:hover { border-color: #edb648; }#iguru_infobox_675b0cd0aba1d .infobox_button { color: #b0bbc8; }#iguru_infobox_675b0cd0aba1d .infobox_button:hover { color: #b0bbc8; }#iguru_infobox_675b0cd0aba1d .infobox_wrapper { background-color: #f9f9f9; }#iguru_infobox_675b0cd0aba1d:hover .infobox_wrapper { background-color: #ffffff; }#iguru_infobox_675b0cd0aba1d .infobox_wrapper { border-left-width: 4px !important;padding-top: 20px !important;padding-right: 30px !important;padding-bottom: 10px !important;padding-left: 30px !important;border-left-style: solid !important; }#iguru_infobox_675b0cd0aba1d .infobox_icon_container { padding-top: 20px !important; }#iguru_infobox_675b0cd0aba1d .infobox_wrapper { box-shadow: none; }#iguru_infobox_675b0cd0aba1d:hover .infobox_wrapper {box-shadow: 6px 5px 25px 0px rgba(0,0,0,0.08);border-color: transparent; }#iguru_infobox_675b0cd0acb3c .infobox_title { color: #edb648; }#iguru_infobox_675b0cd0acb3c .infobox_wrapper:hover .infobox_title { color: #edb648; }#iguru_infobox_675b0cd0acb3c .infobox_icon { color: #00bda6; }#iguru_infobox_675b0cd0acb3c .infobox_wrapper:hover .infobox_icon { color: #91cce5; }#iguru_infobox_675b0cd0acb3c .infobox_wrapper { border-color: #edb648; }#iguru_infobox_675b0cd0acb3c .infobox_wrapper:hover { border-color: #edb648; }#iguru_infobox_675b0cd0acb3c .infobox_button { color: #b0bbc8; }#iguru_infobox_675b0cd0acb3c .infobox_button:hover { color: #b0bbc8; }#iguru_infobox_675b0cd0acb3c .infobox_wrapper { background-color: #f9f9f9; }#iguru_infobox_675b0cd0acb3c:hover .infobox_wrapper { background-color: #ffffff; }#iguru_infobox_675b0cd0acb3c .infobox_wrapper { border-left-width: 4px !important;padding-top: 20px !important;padding-right: 30px !important;padding-bottom: 10px !important;padding-left: 30px !important;border-left-style: solid !important; }#iguru_infobox_675b0cd0acb3c .infobox_icon_container { padding-top: 20px !important; }#iguru_infobox_675b0cd0acb3c .infobox_wrapper { box-shadow: none; }#iguru_infobox_675b0cd0acb3c:hover .infobox_wrapper {box-shadow: 6px 5px 25px 0px rgba(0,0,0,0.08);border-color: transparent; }#iguru_infobox_675b0cd0ad39d .infobox_title { color: #edb648; }#iguru_infobox_675b0cd0ad39d .infobox_wrapper:hover .infobox_title { color: #edb648; }#iguru_infobox_675b0cd0ad39d .infobox_icon { color: #00bda6; }#iguru_infobox_675b0cd0ad39d .infobox_wrapper:hover .infobox_icon { color: #91cce5; }#iguru_infobox_675b0cd0ad39d .infobox_wrapper { border-color: #edb648; }#iguru_infobox_675b0cd0ad39d .infobox_wrapper:hover { border-color: #edb648; }#iguru_infobox_675b0cd0ad39d .infobox_button { color: #b0bbc8; }#iguru_infobox_675b0cd0ad39d .infobox_button:hover { color: #b0bbc8; }#iguru_infobox_675b0cd0ad39d .infobox_wrapper { background-color: #f9f9f9; }#iguru_infobox_675b0cd0ad39d:hover .infobox_wrapper { background-color: #ffffff; }#iguru_infobox_675b0cd0ad39d .infobox_wrapper { border-left-width: 4px !important;padding-top: 20px !important;padding-right: 30px !important;padding-bottom: 10px !important;padding-left: 30px !important;border-left-style: solid !important; }#iguru_infobox_675b0cd0ad39d .infobox_icon_container { padding-top: 20px !important; }#iguru_infobox_675b0cd0ad39d .infobox_wrapper { box-shadow: none; }#iguru_infobox_675b0cd0ad39d:hover .infobox_wrapper {box-shadow: 6px 5px 25px 0px rgba(0,0,0,0.08);border-color: transparent; }#iguru_infobox_675b0cd0add08 .infobox_title { color: #edb648; }#iguru_infobox_675b0cd0add08 .infobox_wrapper:hover .infobox_title { color: #edb648; }#iguru_infobox_675b0cd0add08 .infobox_icon { color: #00bda6; }#iguru_infobox_675b0cd0add08 .infobox_wrapper:hover .infobox_icon { color: #91cce5; }#iguru_infobox_675b0cd0add08 .infobox_wrapper { border-color: #edb648; }#iguru_infobox_675b0cd0add08 .infobox_wrapper:hover { border-color: #edb648; }#iguru_infobox_675b0cd0add08 .infobox_button { color: #b0bbc8; }#iguru_infobox_675b0cd0add08 .infobox_button:hover { color: #b0bbc8; }#iguru_infobox_675b0cd0add08 .infobox_wrapper { background-color: #f9f9f9; }#iguru_infobox_675b0cd0add08:hover .infobox_wrapper { background-color: #ffffff; }#iguru_infobox_675b0cd0add08 .infobox_wrapper { border-left-width: 4px !important;padding-top: 20px !important;padding-right: 30px !important;padding-bottom: 10px !important;padding-left: 30px !important;border-left-style: solid !important; }#iguru_infobox_675b0cd0add08 .infobox_icon_container { padding-top: 20px !important; }#iguru_infobox_675b0cd0add08 .infobox_wrapper { box-shadow: none; }#iguru_infobox_675b0cd0add08:hover .infobox_wrapper {box-shadow: 6px 5px 25px 0px rgba(0,0,0,0.08);border-color: transparent; }#iguru_infobox_675b0cd0ae65d .infobox_title { color: #edb648; }#iguru_infobox_675b0cd0ae65d .infobox_wrapper:hover .infobox_title { color: #edb648; }#iguru_infobox_675b0cd0ae65d .infobox_icon { color: #00bda6; }#iguru_infobox_675b0cd0ae65d .infobox_wrapper:hover .infobox_icon { color: #91cce5; }#iguru_infobox_675b0cd0ae65d .infobox_wrapper { border-color: #edb648; }#iguru_infobox_675b0cd0ae65d .infobox_wrapper:hover { border-color: #edb648; }#iguru_infobox_675b0cd0ae65d .infobox_button { color: #b0bbc8; }#iguru_infobox_675b0cd0ae65d .infobox_button:hover { color: #b0bbc8; }#iguru_infobox_675b0cd0ae65d .infobox_wrapper { background-color: #f9f9f9; }#iguru_infobox_675b0cd0ae65d:hover .infobox_wrapper { background-color: #ffffff; }#iguru_infobox_675b0cd0ae65d .infobox_wrapper { border-left-width: 4px !important;padding-top: 20px !important;padding-bottom: 10px !important;padding-left: 30px !important;border-left-style: solid !important; }#iguru_infobox_675b0cd0ae65d .infobox_icon_container { padding-top: 20px !important; }#iguru_infobox_675b0cd0ae65d .infobox_wrapper { box-shadow: none; }#iguru_infobox_675b0cd0ae65d:hover .infobox_wrapper {box-shadow: 6px 5px 25px 0px rgba(0,0,0,0.08);border-color: transparent; }#iguru_infobox_675b0cd0aefe3 .infobox_title { color: #edb648; }#iguru_infobox_675b0cd0aefe3 .infobox_wrapper:hover .infobox_title { color: #edb648; }#iguru_infobox_675b0cd0aefe3 .infobox_icon { color: #00bda6; }#iguru_infobox_675b0cd0aefe3 .infobox_wrapper:hover .infobox_icon { color: #91cce5; }#iguru_infobox_675b0cd0aefe3 .infobox_wrapper { border-color: #edb648; }#iguru_infobox_675b0cd0aefe3 .infobox_wrapper:hover { border-color: #edb648; }#iguru_infobox_675b0cd0aefe3 .infobox_button { color: #b0bbc8; }#iguru_infobox_675b0cd0aefe3 .infobox_button:hover { color: #b0bbc8; }#iguru_infobox_675b0cd0aefe3 .infobox_wrapper { background-color: #f9f9f9; }#iguru_infobox_675b0cd0aefe3:hover .infobox_wrapper { background-color: #ffffff; }#iguru_infobox_675b0cd0aefe3 .infobox_wrapper { border-left-width: 4px !important;padding-top: 20px !important;padding-right: 30px !important;padding-bottom: 10px !important;padding-left: 30px !important;border-left-style: solid !important; }#iguru_infobox_675b0cd0aefe3 .infobox_icon_container { padding-top: 20px !important; }#iguru_infobox_675b0cd0aefe3 .infobox_wrapper { box-shadow: none; }#iguru_infobox_675b0cd0aefe3:hover .infobox_wrapper {box-shadow: 6px 5px 25px 0px rgba(0,0,0,0.08);border-color: transparent; }#iguru_infobox_675b0cd0afa83 .infobox_title { color: #edb648; }#iguru_infobox_675b0cd0afa83 .infobox_wrapper:hover .infobox_title { color: #edb648; }#iguru_infobox_675b0cd0afa83 .infobox_icon { color: #00bda6; }#iguru_infobox_675b0cd0afa83 .infobox_wrapper:hover .infobox_icon { color: #91cce5; }#iguru_infobox_675b0cd0afa83 .infobox_wrapper { border-color: #edb648; }#iguru_infobox_675b0cd0afa83 .infobox_wrapper:hover { border-color: #edb648; }#iguru_infobox_675b0cd0afa83 .infobox_button { color: #b0bbc8; }#iguru_infobox_675b0cd0afa83 .infobox_button:hover { color: #b0bbc8; }#iguru_infobox_675b0cd0afa83 .infobox_wrapper { background-color: #f9f9f9; }#iguru_infobox_675b0cd0afa83:hover .infobox_wrapper { background-color: #ffffff; }#iguru_infobox_675b0cd0afa83 .infobox_wrapper { border-left-width: 4px !important;padding-top: 20px !important;padding-right: 30px !important;padding-bottom: 10px !important;padding-left: 30px !important;border-left-style: solid !important; }#iguru_infobox_675b0cd0afa83 .infobox_icon_container { padding-top: 20px !important; }#iguru_infobox_675b0cd0afa83 .infobox_wrapper { box-shadow: none; }#iguru_infobox_675b0cd0afa83:hover .infobox_wrapper {box-shadow: 6px 5px 25px 0px rgba(0,0,0,0.08);border-color: transparent; }#iguru_infobox_675b0cd0b0476 .infobox_title { color: #edb648; }#iguru_infobox_675b0cd0b0476 .infobox_wrapper:hover .infobox_title { color: #edb648; }#iguru_infobox_675b0cd0b0476 .infobox_icon { color: #00bda6; }#iguru_infobox_675b0cd0b0476 .infobox_wrapper:hover .infobox_icon { color: #91cce5; }#iguru_infobox_675b0cd0b0476 .infobox_wrapper { border-color: #edb648; }#iguru_infobox_675b0cd0b0476 .infobox_wrapper:hover { border-color: #edb648; }#iguru_infobox_675b0cd0b0476 .infobox_button { color: #b0bbc8; }#iguru_infobox_675b0cd0b0476 .infobox_button:hover { color: #b0bbc8; }#iguru_infobox_675b0cd0b0476 .infobox_wrapper { background-color: #f9f9f9; }#iguru_infobox_675b0cd0b0476:hover .infobox_wrapper { background-color: #ffffff; }#iguru_infobox_675b0cd0b0476 .infobox_wrapper { border-left-width: 4px !important;padding-top: 20px !important;padding-right: 30px !important;padding-bottom: 10px !important;padding-left: 30px !important;border-left-style: solid !important; }#iguru_infobox_675b0cd0b0476 .infobox_icon_container { padding-top: 20px !important; }#iguru_infobox_675b0cd0b0476 .infobox_wrapper { box-shadow: none; }#iguru_infobox_675b0cd0b0476:hover .infobox_wrapper {box-shadow: 6px 5px 25px 0px rgba(0,0,0,0.08);border-color: transparent; }#iguru_infobox_675b0cd0b0f28 .infobox_title { color: #edb648; }#iguru_infobox_675b0cd0b0f28 .infobox_wrapper:hover .infobox_title { color: #edb648; }#iguru_infobox_675b0cd0b0f28 .infobox_icon { color: #00bda6; }#iguru_infobox_675b0cd0b0f28 .infobox_wrapper:hover .infobox_icon { color: #91cce5; }#iguru_infobox_675b0cd0b0f28 .infobox_wrapper { border-color: #edb648; }#iguru_infobox_675b0cd0b0f28 .infobox_wrapper:hover { border-color: #edb648; }#iguru_infobox_675b0cd0b0f28 .infobox_button { color: #b0bbc8; }#iguru_infobox_675b0cd0b0f28 .infobox_button:hover { color: #b0bbc8; }#iguru_infobox_675b0cd0b0f28 .infobox_wrapper { background-color: #f9f9f9; }#iguru_infobox_675b0cd0b0f28:hover .infobox_wrapper { background-color: #ffffff; }#iguru_infobox_675b0cd0b0f28 .infobox_wrapper { border-left-width: 4px !important;padding-top: 20px !important;padding-right: 30px !important;padding-bottom: 10px !important;padding-left: 30px !important;border-left-style: solid !important; }#iguru_infobox_675b0cd0b0f28 .infobox_icon_container { padding-top: 20px !important; }#iguru_infobox_675b0cd0b0f28 .infobox_wrapper { box-shadow: none; }#iguru_infobox_675b0cd0b0f28:hover .infobox_wrapper {box-shadow: 6px 5px 25px 0px rgba(0,0,0,0.08);border-color: transparent; }#iguru_infobox_675b0cd0b17b0 .infobox_title { color: #edb648; }#iguru_infobox_675b0cd0b17b0 .infobox_wrapper:hover .infobox_title { color: #edb648; }#iguru_infobox_675b0cd0b17b0 .infobox_icon { color: #00bda6; }#iguru_infobox_675b0cd0b17b0 .infobox_wrapper:hover .infobox_icon { color: #91cce5; }#iguru_infobox_675b0cd0b17b0 .infobox_wrapper { border-color: #edb648; }#iguru_infobox_675b0cd0b17b0 .infobox_wrapper:hover { border-color: #edb648; }#iguru_infobox_675b0cd0b17b0 .infobox_button { color: #b0bbc8; }#iguru_infobox_675b0cd0b17b0 .infobox_button:hover { color: #b0bbc8; }#iguru_infobox_675b0cd0b17b0 .infobox_wrapper { background-color: #f9f9f9; }#iguru_infobox_675b0cd0b17b0:hover .infobox_wrapper { background-color: #ffffff; }#iguru_infobox_675b0cd0b17b0 .infobox_wrapper { border-left-width: 4px !important;padding-top: 20px !important;padding-right: 30px !important;padding-bottom: 10px !important;padding-left: 30px !important;border-left-style: solid !important; }#iguru_infobox_675b0cd0b17b0 .infobox_icon_container { padding-top: 20px !important; }#iguru_infobox_675b0cd0b17b0 .infobox_wrapper { box-shadow: none; }#iguru_infobox_675b0cd0b17b0:hover .infobox_wrapper {box-shadow: 6px 5px 25px 0px rgba(0,0,0,0.08);border-color: transparent; }#iguru_infobox_675b0cd0b229a .infobox_title { color: #edb648; }#iguru_infobox_675b0cd0b229a .infobox_wrapper:hover .infobox_title { color: #edb648; }#iguru_infobox_675b0cd0b229a .infobox_icon { color: #00bda6; }#iguru_infobox_675b0cd0b229a .infobox_wrapper:hover .infobox_icon { color: #91cce5; }#iguru_infobox_675b0cd0b229a .infobox_wrapper { border-color: #edb648; }#iguru_infobox_675b0cd0b229a .infobox_wrapper:hover { border-color: #edb648; }#iguru_infobox_675b0cd0b229a .infobox_button { color: #b0bbc8; }#iguru_infobox_675b0cd0b229a .infobox_button:hover { color: #b0bbc8; }#iguru_infobox_675b0cd0b229a .infobox_wrapper { background-color: #f9f9f9; }#iguru_infobox_675b0cd0b229a:hover .infobox_wrapper { background-color: #ffffff; }#iguru_infobox_675b0cd0b229a .infobox_wrapper { border-left-width: 4px !important;padding-top: 20px !important;padding-right: 30px !important;padding-bottom: 10px !important;padding-left: 30px !important;border-left-style: solid !important; }#iguru_infobox_675b0cd0b229a .infobox_icon_container { padding-top: 20px !important; }#iguru_infobox_675b0cd0b229a .infobox_wrapper { box-shadow: none; }#iguru_infobox_675b0cd0b229a:hover .infobox_wrapper {box-shadow: 6px 5px 25px 0px rgba(0,0,0,0.08);border-color: transparent; }#iguru_infobox_675b0cd0b2aa1 .infobox_title { color: #edb648; }#iguru_infobox_675b0cd0b2aa1 .infobox_wrapper:hover .infobox_title { color: #edb648; }#iguru_infobox_675b0cd0b2aa1 .infobox_icon { color: #00bda6; }#iguru_infobox_675b0cd0b2aa1 .infobox_wrapper:hover .infobox_icon { color: #91cce5; }#iguru_infobox_675b0cd0b2aa1 .infobox_wrapper { border-color: #edb648; }#iguru_infobox_675b0cd0b2aa1 .infobox_wrapper:hover { border-color: #edb648; }#iguru_infobox_675b0cd0b2aa1 .infobox_button { color: #b0bbc8; }#iguru_infobox_675b0cd0b2aa1 .infobox_button:hover { color: #b0bbc8; }#iguru_infobox_675b0cd0b2aa1 .infobox_wrapper { background-color: #f9f9f9; }#iguru_infobox_675b0cd0b2aa1:hover .infobox_wrapper { background-color: #ffffff; }#iguru_infobox_675b0cd0b2aa1 .infobox_wrapper { border-left-width: 4px !important;padding-top: 20px !important;padding-right: 30px !important;padding-bottom: 10px !important;padding-left: 30px !important;border-left-style: solid !important; }#iguru_infobox_675b0cd0b2aa1 .infobox_icon_container { padding-top: 20px !important; }#iguru_infobox_675b0cd0b2aa1 .infobox_wrapper { box-shadow: none; }#iguru_infobox_675b0cd0b2aa1:hover .infobox_wrapper {box-shadow: 6px 5px 25px 0px rgba(0,0,0,0.08);border-color: transparent; }#iguru_infobox_675b0cd0b326e .infobox_title { color: #edb648; }#iguru_infobox_675b0cd0b326e .infobox_wrapper:hover .infobox_title { color: #edb648; }#iguru_infobox_675b0cd0b326e .infobox_icon { color: #00bda6; }#iguru_infobox_675b0cd0b326e .infobox_wrapper:hover .infobox_icon { color: #91cce5; }#iguru_infobox_675b0cd0b326e .infobox_wrapper { border-color: #edb648; }#iguru_infobox_675b0cd0b326e .infobox_wrapper:hover { border-color: #edb648; }#iguru_infobox_675b0cd0b326e .infobox_button { color: #b0bbc8; }#iguru_infobox_675b0cd0b326e .infobox_button:hover { color: #b0bbc8; }#iguru_infobox_675b0cd0b326e .infobox_wrapper { background-color: #f9f9f9; }#iguru_infobox_675b0cd0b326e:hover .infobox_wrapper { background-color: #ffffff; }#iguru_infobox_675b0cd0b326e .infobox_wrapper { border-left-width: 4px !important;padding-top: 20px !important;padding-right: 30px !important;padding-bottom: 10px !important;padding-left: 30px !important;border-left-style: solid !important; }#iguru_infobox_675b0cd0b326e .infobox_icon_container { padding-top: 20px !important; }#iguru_infobox_675b0cd0b326e .infobox_wrapper { box-shadow: none; }#iguru_infobox_675b0cd0b326e:hover .infobox_wrapper {box-shadow: 6px 5px 25px 0px rgba(0,0,0,0.08);border-color: transparent; }#iguru_infobox_675b0cd0b3a5f .infobox_title { color: #edb648; }#iguru_infobox_675b0cd0b3a5f .infobox_wrapper:hover .infobox_title { color: #edb648; }#iguru_infobox_675b0cd0b3a5f .infobox_icon { color: #00bda6; }#iguru_infobox_675b0cd0b3a5f .infobox_wrapper:hover .infobox_icon { color: #91cce5; }#iguru_infobox_675b0cd0b3a5f .infobox_wrapper { border-color: #edb648; }#iguru_infobox_675b0cd0b3a5f .infobox_wrapper:hover { border-color: #edb648; }#iguru_infobox_675b0cd0b3a5f .infobox_button { color: #b0bbc8; }#iguru_infobox_675b0cd0b3a5f .infobox_button:hover { color: #b0bbc8; }#iguru_infobox_675b0cd0b3a5f .infobox_wrapper { background-color: #f9f9f9; }#iguru_infobox_675b0cd0b3a5f:hover .infobox_wrapper { background-color: #ffffff; }#iguru_infobox_675b0cd0b3a5f .infobox_wrapper { border-left-width: 4px !important;padding-top: 20px !important;padding-right: 30px !important;padding-bottom: 10px !important;padding-left: 30px !important;border-left-style: solid !important; }#iguru_infobox_675b0cd0b3a5f .infobox_icon_container { padding-top: 20px !important; }#iguru_infobox_675b0cd0b3a5f .infobox_wrapper { box-shadow: none; }#iguru_infobox_675b0cd0b3a5f:hover .infobox_wrapper {box-shadow: 6px 5px 25px 0px rgba(0,0,0,0.08);border-color: transparent; }#iguru_soc_icon_wrap_675b0cd0b6ab8 a{ background: transparent; }#iguru_soc_icon_wrap_675b0cd0b6ab8 a:hover{ background: transparent; border-color: #2084af; }#iguru_soc_icon_wrap_675b0cd0b6ab8 a{ color: #91cce5; }#iguru_soc_icon_wrap_675b0cd0b6ab8 a:hover{ color: #ffffff; }